Our support team can help with questions, account-related issues, technical concerns and general feedback. If something is not working as expected, choose the email address that best matches your enquiry or call during the hours below. For account queries, include a brief description of the issue so the team can find the right information. Please do not send passwords or full payment details by email. You can also use the general enquiries address if you are unsure where to start.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Phone | +44 20 7946 0673 |
| Working hours | Monday to Friday, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when documents are required. Please send messages to [email protected] with a clear subject line and current contact details to avoid processing delays. Include your account ID, a brief description, and any attachments so we can respond faster and verify your request without unnecessary follow-up.
Contact Form
Response Time
Support response times: most inquiries are answered within one business day. Simple account and payment questions are often resolved within 24 hours. Complex cases, such as KYC verification or dispute investigations, can take several business days depending on document checks and third-party responses. If you need faster help, include relevant details and screenshots to speed up assessment.
Feedback
Compliance summary
| Section | Topic | Finding |
|---|---|---|
| 1 | Legal Status (United Kingdom) | BC.GAME does not hold a UK Gambling Commission licence and is not authorised to offer gambling to UK customers. |
| 1.1 | UK Regulator | UK Gambling Commission (UKGC). Verify status on the UKGC public register. |
| 1.2 | Licence Number (UK) | None issued by the UKGC. |
| 1.3 | Offshore Licence Reported by Operator | Anjouan (Union of Comoros) licence as stated by the operator. Confirm the licence number and holder against the Anjouan licensing authority's records and the operator's published terms. |
| 12.1 | Year Founded | Third-party sources commonly cite 2017. Confirm against the operator's own corporate disclosures. |
| 12.2 | Operator / Parent Company | Operator entity to be confirmed from the operator's terms of service and official company registry records. Earlier reporting references entities in Belize and Curaçao. Verify each before relying on it. |
We welcome your feedback, suggestions, and ideas to improve the site. Please share any issues, feature requests, or wording changes you would like to see. Our team reviews all submissions carefully and uses them to refine content, fix problems, and improve usability. Your input helps us make the site clearer, safer, and more reliable for all players.