Responsible Gambling
We take responsible gambling seriously and are committed to keeping play safe and controlled. We encourage players to make informed choices, manage time and spend, and use the tools available on their account. Our approach is practical and supportive, designed to help you stay in control while enjoying our services.
Player protection principles
We prioritise player safety, clear information and easy access to controls. We aim to prevent harm by offering configurable limits, straightforward self-exclusion options and prompt support when a player needs time out or a longer break. We do not encourage risky behaviour and we act on any signs of problem gambling.
Activity-control tools
Account controls
Players can use built-in controls to manage activity. Typical options include deposit limits, loss limits, session time limits, reality checks and account breaks. These controls are available in your account settings and can be changed at any time, subject to short processing periods for security and anti-fraud checks.
Deposit limits
Deposit limits let you cap how much you can add to your account over a chosen period, such as daily, weekly or monthly. Setting a deposit limit is one of the most effective ways to control spending. You can increase or decrease limits through your account settings, though increases may require a waiting period.
Loss limits
Loss limits help you limit net losses over a period. These can be set alongside deposit limits and provide an additional safeguard against chasing losses. Loss limits are intended to support sustainable play and are enforced at account level.
Time limits and session controls
Time limits include session timers and reminders that prompt you to take a break after a set period of play. Account breaks and shorter cool-off periods are available for players who want an immediate pause. Regular breaks are a practical way to keep play balanced.
Self-exclusion
Self-exclusion is available for players who need a longer break from gambling. You can request temporary or longer-term exclusion via your account settings or by contacting our support team. Self-exclusion prevents access to your account for the selected period and is a confidential and effective option for stepping away.
Signs of problematic behaviour
- Spending more time or money than intended
- Difficulty sticking to limits or chasing losses
- Neglecting work, study or family time
- Feeling anxious or upset about gambling
Tips for maintaining control
- Set deposit and time limits before you start
- Use session reminders and regular breaks
- Only gamble with money you can afford to lose
- Discuss concerns with someone you trust
Professional help and support organisations
If you are worried about your gambling, consider contacting specialist organisations for advice and counselling. Relevant UK services include GamCare, GamStop, Gamblers Anonymous and NHS support programmes. Reaching out early can make a difference, and we encourage anyone with concerns to seek help.