Privacy Statement
This Privacy Policy explains how we collect, use and protect personal information when you interact with BC Game. We value your privacy and set out the types of data we process, why we process it and the choices you have. This page covers account data, activity, cookies and third-party sharing in clear, practical terms.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal details such as your name, date of birth, contact details, identity documents for verification and other information you provide. We use this information to administer your account and to meet our legal obligations.
Technical data
We collect technical information about your device and connection, including IP address, browser type, device identifiers, operating system, and location data inferred from your connection. This data helps us secure accounts, prevent fraud and improve site performance.
Transactional and activity data
We record transactional information such as deposits, withdrawals, bets, game activity and session logs. We also retain customer support interactions, account status changes and any responsible gaming flags. This data is necessary for account administration, dispute resolution and compliance checks.
Use of information
We use collected data to operate your account, process payments, provide customer support, detect and prevent fraud, comply with legal obligations and perform analytics to improve our services. We will only process data for specified, legitimate purposes and not keep it longer than necessary.
Data protection practices
We implement administrative, technical and physical safeguards to protect personal data against unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers who need it to perform their roles. Where appropriate we use encryption and secure storage.
Cookies and tracking technologies
We use cookies and similar technologies for session management, security, performance and analytics. You can control cookie preferences through your browser settings, but restricting cookies may affect site functionality. We also use third-party analytics to understand usage patterns.
User rights
You have rights in relation to your personal information, including the right to access, correct or request deletion of data, and to object to certain processing where applicable under relevant law. You can also request restrictions on processing and ask for a copy of your data in a portable format.
Access, correction and deletion of data
To access, correct or request deletion of your data, contact our support team. We will respond in line with applicable legal requirements and may need to retain certain information where permitted or required by law, for example to prevent fraud or to comply with accounting obligations.
Information sharing and third parties
We share data with third-party service providers such as payment processors, identity verification providers, fraud prevention services and analytics partners. We may also disclose information where required by law or to enforce our terms. We require third parties to protect personal data in line with our standards.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make significant changes we will notify you by posting an updated version and indicating the date of the latest revision. Please check this page regularly for updates.